OK, so we made up that acronym to represent Compliance Regulations Analytical Tool. ARRA seems complicated because it is! The Federal Register on Meaningful Use for Providers contains 276 pages of fine print, in three column format (in case you think that is not a lot, the very same content was originally published in a 872 page PDF). To keep up with ongoing developments, you will scour the CMS FAQ site containing thousands of entries, over 200 of which are pertinent to the EHR Incentive Program. Add in the EHR Vendor Certification Final Rule and your head starts to spin. Once CMS Audit Programs start generating findings and interpretations, we can expect further elaboration based on those audit details.
So how should providers be collecting and organizing all this information?
Action Item: Organize, analyze and communicate a steady stream of ARRA Data from multiple sources |
Some people and some organizations are good at mentally organizing all the information that will assure their successful attestation to Meaningful Use – and ability to withstand a cynical CMS auditor who may appear over six years following attestation. But most will find it useful to employ tools and techniques that institutionalize the research and analysis of a couple key internal or external experts. This article describes a proven meaningful use model providers could emulate in their own operations. It is based on a commercially available tool (Meaningful Use Monitor), but the concepts represent capabilities that could be built internally. Here are the “ top 10” design components:
- Deploy a database architecture - Databases provide structure that supports the complexity of ARRA, with better stability than spreadsheets. Online databases facilitate real time communication / collaboration across multiple teams (clinical, IT, Administration). And remember that you’ll need to monitor meaningful use every year, individually for the foreseeable future. Just imagine all the spreadsheets …
- Populate Measure and CQM content directly from the Federal Register(s) – with references to specific page and column. Every day, our Knowledge Center team answers questions from hospitals and clinics on Meaningful Use. Even with that level of experience, knowing where to look, and in which Federal Register (there are actually two of them so far relevant to Meaningful Use), saves time and gives our answers a solid grounding in fact, supportable to even the most skeptical CFO or auditor. Give your team this same edge.
- Tie each Measure and CQM to new and updated CMS FAQs - as soon as they are published. In fact, you’ll need to periodically review “old” FAQ's, and update your knowledge center, since CMS sometimes updates historical items. And when CMS Auditors hit the field, we expect further interpretations and elaborations for Meaningful Use Measures.
- Incorporate Community of Practice – Develop relationships with other providers, sharing your practical problems and solutions. And use your CRAT to document your shared learning’s, associated with each Measure and CQM.
- Document your own standards and interpretations - for each Measure and CQM. CMS actually states that providers will need to provider their own views in FAQ’s on specific measures. As we progress through Meaningful Use, we find some regulations leave room for a range of possible interpretations. Documenting your organization’s formal interpretation will save confusion, provide consistency, and explain to future auditors and reviewers the practicalities of why you took a given position.
- Link to PDF copies of your Certified EHR reports - on each Measure and CQM. Once you have solid documentation of the unique set of requirements you’ve configured from Core and selected Menu objectives, start running the reports from your Certified EHR. Then use your CRAT to assemble all those reports under one universally-accessible dashboard, complete with comments on progress or impediments your Meaningful Use Analyst needs to track and share.
- Link to workflows and policies - associated with each individual Measure and CQM. Meaningful Use will be based as much on your policies and procedures, as on your technology. Having all your policies and procedures in the same CRAT with the time-specific regulations and interpretations will help your process team and clinical staff be in compliance, and defend your position.
- Store long-term document repository - (explicit retention requirement of six years). You don’t need to store interim EHR reports for the long term. But once your organization (or individual EP) hits Meaningful Use over an appropriate reporting period, you’ll want a permanent snapshot of the state of your EHR’s content for each Measure and CQM. We also think it important to tie each report to the specific Regulations, your interpretations, and your processes that exist during that reporting period (based on Federal Register, FAQ and Audit Report data).
- Deploy online, self-directed e-Learning material - configured to the needs of different clinical, executive and operational teams. In-person training session might get to most of your team, but given the nuances and complexity of Meaningful Use, some members will benefit from the ability to review the content multiple times, and even to use a quiz to reflect upon the material and solidify their knowledge. Of course, online e-learning also gives people the ability to study at their own time and pace. And most Learning Management Systems give you the ability to track education progress at whatever level you deem appropriate.
- Staff a Knowledge Center – Dedicate at least one primary contact, deeply knowledgeable in all of meaningful use as the central resource for answering questions, researching the regulations, and resolving ambiguities in the regulations, or your EHR. It’s probably a good idea to have a fallback person in the event your primary contact becomes unavailable. Knowledge Center resources are a great supplement to your on-line e-Learning material as well.
Becoming compliant with complex regulations in an organization the size of even a small hospital, or medium-sized ambulatory group requires formal capabilities in research, analysis, communication and measurement. Using a well-structured toolset will enhance these disciplines in nearly every case. Of course, we would love to sell our solution that contains all these capabilities to you … but if you decide to build it on your own, this design concept should give you a good kick start. Best of Luck!


